You may return any unopened NanoHydr8 item purchased from the NanoHydr8 for any reason within thirty (30) days of purchase. Refunds for unopened items will be issued via your original form of payment. Shipping and handling charges are non-refundable. The NanoHydr8 reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
Send your unopened purchase and receipt to our Returns Department. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period.
Attention: Returns Department
746 1910 South
Provo, UT 84606
Our online store accepts Visa, MasterCard, American Express and Discover credit cards. Only 1 payment method will be accepted per order.
When you place your order, we will place a pending authorization charge on your credit card. The actual charge will process when your package ships to you.
Currently, we ship online purchases only to addresses in the continental U.S., Alaska and Hawaii. We do not ship online orders to U.S. territories.
We choose the most cost-effective shipping carrier based on your delivery requirements.
Shipping charges are subject to applicable sales tax.
Shipping costs vary if shipping outside the U.S. and may include additional duties, customs fees or brokerage fees.
This policy describes our privacy practices for the NanoHydr8 website. This includes mobile websites. This policy also describes our practices on our smart phone applications. By accessing or using our websites or apps you consent to this policy.
This policy does not apply to information we might collect in other situations, like offline or by email. This policy also does not apply to the practices of third parties who may provide services or features on our websites or apps.
This policy is effective as of May 1st, 2016.
We may collect contact and personal information. For example, we might collect your name, address, email address, and phone number.
Payment information. If you make purchases, we might collect your credit card information.
We also collect information you submit, share or post. For example if you post content such as comments, videos or photos, we will collect the information you provide to us. We will also collect information you submit regarding your sports, athletic goals, teams and game. We may also collect information you provide about your performance tests and physical and nutritional activity.
We collect information you provide about your friends. For example, if you provide your friend’s name and e-mail address through a send-a-friend feature on a site or app.
We collect information about your device and Internet usage. If you download one of our applications, we may collect information from your phone, like your UDID. We may also collect information about the parts of our app you use or third party apps or websites you visit when you leave our own. We may work with third parties who collect information about you when you use our apps.
Demographic information. We might also ask for information like your gender and age.
Depending on the features you use, we may collect information about your location. When accessing a site or application from a mobile device, we might use cellular tower information to identify your approximate location. We might also work with third parties who collect this information through our apps or websites.
Other information. If you use our websites, we may collect information about the browser you are using. We might track the pages you visit. We might look at what site you came from, or what site you visit when you leave us. We collect this information using the tracking tools described here. To control those tools, please read below.
We get information about you from third parties. For example, social media platforms that you connect to may give us information about you.
We use information to respond to your requests or questions. For example we may use your information to register you for a contest or giveaway or to communicate with you regarding an order. We may also use your information to provide you with training and nutrition suggestions.
We use your information to help us improve our products and services. For example, we might look at usage trends to make sure our sites and apps are easy to use. We may also use information to customize your browsing experience.
For security purposes. We may use information to protect our company, our customers, or our websites.
For our legitimate business purposes. For example, we may send you emails about your account or changes to our sites, applications, or policies. We may also combine information that we receive about you from third parties with information we already have.
We use your information for marketing purposes. For example, if we have your contact information, we might send you marketing messages. Third parties we work with may use your UDID to help us serve you with ads targeted to your interests.
If we think we have to in order to comply with the law. For example, we will share information to respond to a court order or subpoena. We may also share if a government agency requests. We may also share if an investigatory body requests.
With third parties who perform services on our behalf. For example, they may handle credit card processing. We share information with vendors. We may also authorize them to collect information on our behalf. For example, our vendors may collect information for anonymous data reporting. Some vendors may be located outside of the United States.
With our business partners. If we provide joint services, we may share your information with our business partners.
With third parties providing functionality. For example, we may share information with Facebook when you “connect” with them.
In the event of a change in corporate ownership. For example, if part of our business was sold we may sell our customer list as part of that transaction.
For other reasons we may describe to you.
You can opt out of marketing messages. To stop getting our marketing emails, follow the instructions in any message you receive. You can also opt-out by emailing us
You can turn off or manage many of the tracking tools we use. To do so, following the instructions in your phone or website browser settings. You can also reject certain permissions requests posed by our apps and platforms. If you do this, some of the features of our apps and platforms will not work. If you delete your cookies or use a different browser, you will need to renew your opt-out choice. You will also have to redo your opt-out choice if you use a different computer or a different phone. In some cases not all of our features or apps will function properly if you turn off tracking.
You can control cookies and tracking tools.
You have other controls you can exercise. You can choose whether or not to share personal information. If you choose not to share, some parts of our sites and some services may be more difficult or impossible to use. If you turn off cookies or tracking tools, parts of our site and services may also not work properly.
You can uninstall a mobile application. You can stop all collection of information by one of our mobile applications easily by uninstalling the application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
Our sites and servers may be located in the United States. If you are outside of the U.S., your information may be sent to the United States. By using our sites and applications, and by giving us your information, you consent to such transfer. You also understand that the U.S. may not provide you with as much protections as the laws of your country.
We use standard security measures on our sites and apps. However, the internet is a public place. We cannot promise that your information will remain secure. We encourage you to use caution when sharing information. Do not share your password with other people and pick secure passwords.
Our apps and websites are not designed for kids , and we do not to our knowledge collect information from children under 13 on this app. If you are a parent or guardian and think we have information about your child, please contact us by email. You may also write us at the address listed below. Please include your email and phone number.
To learn more about how to protect your child online, visit the FTC’s website. You may also want to read the helpful information about kids and privacy that the FTC provides.
Our sites and applications contain links to third party sites. If you click on one of those links, you will be taken to sites we do not control. This policy does not apply to the practices of that site. You should read third party privacy policies carefully.
If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To exercise your rights, you can email us or write to us at the below address. Mention in your letter that you are making a “California Shine the Light” inquiry. We will respond as required by law.
If you have additional questions you can reach us by email. You can also write to us at:
The NanoHydr8 LLC
746 1910 S Provo, UT 84606
Attention: Webmaster – Privacy Inquiry
Please include your email address, name, address and telephone number when you contact us. This helps us handle your request correctly.